So you’re moving away, found a better deal, or for whatever other reason, you want to get out of a Rogers cell phone contract. The truth is that Rogers isn’t very up-front about their cancellation fees. Why? Well, because it’s expensive, and they know it.
Another reason they’re not up-front with it is because their own reps don’t even understand the cancellation fees. We called and inquired, and one rep told us “It’s hard to understand, even for us.” That rep gave us some info, then we called back, spoke to another rep, and that rep gave us completely different information.
Both reps told us that it depends on what’s in your plan, one told us it depends on your DSRF (device savings recovery fee, which is different for everyone) and other things that don’t lead you to a straight answer. Do a quick Google search and you’ll notice that other people are just as confused as you are, and they’re also getting the run around from Rogers. Then you’ll notice that Rogers does post something… but wait… it’s a 33-page document full of legal jargon. No help there.
Here’s what you need to know (as of December 2012).
You’ll have to pay the GREATER of:
1. $20 per month for however many months are left in your contract. If there’s one year left, it’s $240. Two years, and it’s $480. Three years, and it’s $720.
2. Whatever discount you got on your phone when you signed the contract. Let’s say an iPhone retails for $699 and you got it for $99 when you signed a three-year contract — you got a $600 discount. If you break your contract at any time, you have to pay back the $600. (The first rep told us that you have to pay back according to the time left on your contract, e.g. if you break half of your contract, you would pay half of the discount — or $300 — but the second rep said the first one was wrong).
On top of that charge (the greater of those two), to cancel your data plan (which is required if you purchase a smartphone), it costs an EXTRA $100. (The first rep told us it’s $5 per month — but the second rep said the first one was wrong).
There are ways to get out of your cell phone contract without being held hostage by Rogers. You can try to speak to the cancellations department or wait around for your contract terms to change — or find someone else to transfer your contract to. This lets you get out for MUCH cheaper and gets someone else in on a contract for a shorter term. If you’re looking to transfer a contract, try CellClients.com to find buyers nationwide and avoid the $500+ cancellation fee.