What does CellClients.com do?

CellClients aims to help its customers get out of cell phone contracts without paying large cancellation fees. Get-Out customers post a complete description of their plan on our site and individuals interested in taking over contracts search through the site’s list of available plans in order to pick the one that suits them the most and take over the contract.   CellClients also provides unlocked GSM and CDMA phones and accessories from its online store

What is a plan’s wireless cancellation fee?

Most wireless companies use the following cancellation policy: $20 times the number of remaining months. However, the minimum cancellation fee is usually $100 and the maximum cancellation fee could be as high as $720 ($20 times 36 months). To know the exact amount of cancellation fee for your contract, please contact your service provider     

What is the wireless contract ownership transfer fee?

The following table summarizes the ownership transfer fee of the four major wireless providers. If you have a different wireless provider, please contact them directly and ask them 

Rogers	$0
Fido	$0
Bell	$20
Telus	$25

 

 

How long does it take to transfer the contract?

It usually takes less than 15 minutes to complete the whole process over the phone. The length of time might vary depending on the wireless provider’s customer service quality. In rare cases, your provider might require you to complete the process by signing some papers and returning them to the provider. In this case, the process could take 1 to 2 weeks

Do the two ends of the contract transfer need to meet before the transfer of the contract?

Not at all! The two ends of the contract transfer could be located in two different parts of the country and yet, completing the transfer process can be done over the phone. You just need to discuss the terms with the new subscribers and then contact the wireless provider to complete the process

What if there is a balance on the account during the contract transfer? Who is responsible for the balance? 

Once the transfer is completed, the wireless provider contacts the original subscriber to clear out the balance until the day of the transfer. The new subscriber is in no way responsible for any unpaid fees from the original subscriber. The new subscriber has a different account and his/her balance is set to $0.00. The new subscriber will only have to pay for usage of the plan starting the day of the transfer. To confirm that this policy is still used in your provider, please contact them and verify this

Who is responsible for the shipping cost of the cell phone handset? 

It is the responsibility of the Get-Out Customer to pay for the cell phone handset shipping costs and to ship the cell phone handset

What are the risks associated with using your services?  

There are no risks. You get out of or take over the cell phone contract through the wireless provider and not us. Our job is to match those who want to exit their contracts with people looking to take one over. After the plan seller and buyer agree on the transfer terms, they must contact the provider to proceed with the transfer.

What if the contract transfer happens in the middle of the original subscriber’s billing cycle?

Once the new subscriber takes over the contract, the wireless provider calculates the number of minutes left for the present billing cycle based on the plan’s original minutes. For example, if the plan offers 100 day time minutes and there are 10 days left until the end of the billing cycle, the new subscriber gets only 33 minutes -(100minutes/ 30days) times the number of days for the remaining days of the cycle. If the original subscriber used more than 66 minutes during the first 20 days of the cycle, he/she will be charged for any extra minutes. To confirm that this policy is still used in your provider, please contact them and verify this

Who pays for the transfer fee (if there is any) to the wireless provider?

It is recommended that the Get-Out customer pay for the transfer fee in order to make his/her plan comparable to the plans offered by providers that don’t charge any transfer fees. The transfer fee is somewhere in the range of $0 to $25 depending on the provider

Why would someone like to take over a cell phone contract?

Taking over a cell phone contract is a very suitable option for many individuals who don’t like to commit to long term contracts but would like to pay a minimum fee for the service activation, SIM card, and handset. Taking over a contract does not require any activation fee and the SIM card is usually given to the new subscriber by the Get-Out customer for free. If the handset is also transferred during the contract transfer, the Take-Over customer pays less than the handset retail price since he/she is purchasing a second hand one

Why would someone want to get out of her/his wireless contract?

There are many reasons: Traveling, weak reception in one area of a country and interest in purchasing a brand new cell phone

Why are wireless providers happy to transfer contract ownership?

It’s very simple: An unhappy customer is replaced by a happy customer. Your service provider does not like to charge you a large cancellation fee because that discourages you from using their service in the future. CellClients service gives the provider the opportunity to replace its unhappy client with a happy client without altering company income. In addition, it was the job of the Get-Out customer to go and find a new customer for the provider and the provider did not have to spend money to market and advertise its plans and take on a new customer

What is the Secure Transfer service?

The Secure Transfer service guarantees that the buyer will receive the phone and the cash incentive after taking over the contract. CellClients will send a brand new phone to the buyer if the buyer does not receive the phone in less than 10 business days. The Secure Transfer™ process consists of three simple steps:

1) The seller pays the cash incentive to CellClients
2) The two parties contact the cell phone provider to proceed with the transfer of responsibility
3) The seller ships the phone to the buyer and CellClients mails the cash incentive to the buyer. If the buyer does not receive the phone in less than 10 days, CellClients will send a brand new phone to the buyer.

There is a $14.90 service fee paid by the seller to use this service.

Which Wireless providers does CellClients cover?

CellClients covers all cellular providers across Canada

Can I give my SIM to the new subscriber as well?

Absolutely! Getting the SIM card for free is one of the reasons many individuals prefer to take over cell phone contracts

How long does it usually take until I find somebody who likes to take over my contract?

On average, our customers are able to get rid of their contracts within 10 days. However, offering incentives such as cash will improve your chances of getting rid of a contract quickly

What happens after I find somebody who is interested in taking over my contract?

After you find an individual who would like to take over your contract, contact your wireless provider and tell them there is an individual interested in taking over your contract. They will usually ask for the new person’s first name, last name and date of birth, and they will then ask you to tell the new person to contact the wireless provider. Then the new subscriber has to contact the wireless provider, provide her/his information for a credit check and complete the transfer process

Do I have any liability or responsibility to my wireless provider after the contract transfer?

Absolutely NOT! Once the transfer is complete, the wireless provider will completely close your account and you are in no way responsible for the account anymore! You become completely contract free

How can I increase my chances of finding an interested party to take over my contract immediately?

Offering incentives definitely helps. Also, offering your handset to the new subscriber for free helps you find an interested individual sooner

What If the Take-over customer is not in my city or town?

Not a problem at all! The plan transfer is done over the phone and does not require the two parties in the contract transfer to be in the same city

What do I do after I find a contact I am interested in taking over?

Simply ask the original subscriber to contact his/her wireless provider and inform them you are interested in taking over the contract. Then you need to call the provider and give them information needed to complete the transfer process

I want to get out of my contract. What do I do now?

Simply go to the Get-Out section of our site. Enter information regarding your plan description, publish your ad and wait for somebody to take over your contract

How can CellClients help me get out of my cell phone contract without paying any cancellation fees?

CellClients will help you find an individual who would like to take over your contract. The only step remaining in order to get out of your contract after that is to contact your service provider to inform them of your intentions of transferring the ownership of the contract to another party

What is my plan's Monthly Charge?

It's the cell phone plan's monthly service charge before System Access Fee, 911 Fee, Extra Features fees, and Taxes

How do I know the messages sent to me are serious inquiries?

CellClients has a very secure message sender tracking system which reviews each message name, sender's email address, phone number, and IP address before delivering it to the plan seller, making sure that all the messages are serious inquiries by plan sellers.

How many potential buyers do I usually need to talk to before I reach an agreement?

On average, it takes conversing with 1 to 2 different potential buyers to find the right match for a cell phone contract. However, it is important that the seller responds back to a potential buyer’s inquiry soon after the buyer shows interest by messaging the plan seller. Otherwise, the buyer will be disappointed and move on to other cell phone plans posted on our site.

Can I edit my posting?

Absolutely! Simply Login to your account, edit your plan description, and re-post your plan.

How long will my plan be posted on CellClients.com?

Your plan will be posted on our site for three months

What are the fees associated with using this website?

We charge $19.90 to post your ad on our site. We guarantee that your contract will be transferred within 30 days of posting the ad. If your contract is not transferred within 30 days, we will refund your money and credit your credit card immediately. Please note that if you decide to cancel your contract during the 30 days, or if you reject a buyer's offer to take over your contract before or while we review your refund request, no refund will be issued.

How do I request a refund if my contract was not transferred within 30 days of posting the ad?

Unsuccessful plan sellers may contact us 30 days after posting their ad to request a full refund. To request a refund, please email/ fax your last invoice which proves that you are still the owner of the contract. After checking with the parties interested in your contract and confirming that noone has taken over your contract, we will refund your money to your credit card. If you decide to cancel your contract during the 30 day period, or if you decide to hold on to your contract, no refund will be issued. We will also contact your wireless provider to confirm that the cell phone contract is still under your name.

What if I want to get out of my cell phone contract without giving up the phone?

No problem. You can take two different approaches:
1) If you are with Rogers / Fido (GSM providers), you can buy one of our low price phones- We sell brand new phones for as low as $99- and offer your contract with the brand new phone. Please note that if you buy a cell phone from our online store, you will receive unlimited access to your account’s mailbox for free ($19.90 value).
2) Another approach is to offer a large cash incentive to the plan buyer. Please note that without offering a large cash incentive, it will be difficult for you to compete with other plan sellers who are offering their phones for free.

How is the payment done?

By credit card using the secure system PayPal.
All our credit card payments are processed by PayPal. Over 100 million people in more then 100 countries use PayPal to make payments in the internet. CellClients chose PayPal for the ease of use and security that the largest and most popular site for online payments can offer to our users. The payment can also be made by transferring funds from an already open account with PayPal.

What are the benefits to taking over a short term cell phone contract?

You receive a free phone and take advantage of the benefits of a cell phone contract without being trapped in a contract for too long. After the contract is expired, you can either renew your contract with the same plan description or stay on a monthly basis.

What are the benefits to taking over a long term cell phone contract?

Not only that you receive a free phone, you often receive lots of cash incentive (could go up to $200) from the plan seller. Although you are now in a contract for a longer time but you can always get out of your contract again in future by transferring it to someone else. In other words, you can take more advantage of the benefits of taking over a contract (more cash incentive) and yet, get rid of it in the future without paying any cancellation fees.

Can I change the phone number once the plan ownership is transferred?

Yes you can. This option is specially always needed when the two ends of the contract transfer are located in two different parts of Canada

What If the Get-Out customer is not in my city or town?

Not a problem at all! The plan transfer is done over the phone and does not require the two parties in the contract transfer to be in the same city

What if the person offering his cell phone contract doesn’t want to sell his cell phone?

Not a problem! You can still take over his cell phone contract. If you need to purchase a handset, you can also visit our phone store and purchase your favorite handset. Take note: CellClients.com offers all its handsets unlocked at no extra cost!

I sent a message to one of your selling clients but I did not receive any responses. Why?

Some of our clients receive too many messages from people interested in their contracts, and therefore do not respond to every message. To increase your chances of finding a contract that meets your needs, we suggest that you contact more than one plan owner and focus on the latest plans posted on our website.

How do I find a new cell phone plan with a short-term contract?

Simply go to the Take-Over section and search through our list of available plans. Once you find a plan that interests you, get in touch with the plan owner to complete the transfer process

Are there any fees for the Take-Over customer?

Not at all! The service is free for Take-Over customers. In fact, you don’t even need to have an account with us to take over a contract. Simply search through the plans posted on our site and take over the one that you like the most

Can I keep my phone number if I'm taking over a contract?

Yes you can. In order to make sure your phone number is not released, let your current provider know that you'd like to transfer the number to a different provider before leaving your current plan and taking over a new contract

How do I receive the cash incentive from the seller?

A simple solution would be to ask the seller to deposit the cash incentive on the cell phone plan’s account after clearing the plan’s balance. In other words, when you take over a contract, the plan will have an outstanding credit equal to the value of the cash incentive offered by the seller. Another option is to ask the seller to include the cash incentive in the phone package that’s shipped to the buyer.

What if I don’t have a great credit history?

Usually, credit history is not an issue. Service providers seem to be more flexible when it comes to an individual who would like to take over their customer’s plan. In addition, there is an option to pay a deposit to the wireless provider in the case of a bad credit history.  

What’s the difference between CellClients’s handset prices and those of wireless providers?

On average, for the same model and brand, if you purchase your handset through CellClients, you pay 20% less than what you would pay if you bought your handset from a wireless provider. CellClients phones are also unlocked ($50 value) for free and can work with any wireless provider as long as the technologies match (GSM handset for GSM wireless provider and CDMA handset for CDMA wireless providers)        

What’s the difference between locked and unlocked phones?

Locked phones only support one wireless provider network. Unlocked phones can operate under any wireless provider as long as the technology is the same. So for example, if you purchase an unlocked GSM phone, you can use it with Fido, Rogers and other GSM service providers. If you own an unlocked CDMA phone, you can use it with Bell, Telus, Clearnet, and other CDMA service providers

How much does it cost to unlock a phone?

If you purchase your handset from CellClients.com, it costs you nothing. Compare this with phone stores prices for unlocking a handset, ranging from $20- $100.  

How is the payment done?

By credit card using the secure system PayPal.
All our credit card payments are processed by PayPal. Over 100 million people in more then 100 countries use PayPal to make payments in the internet. CellClients chose PayPal for the ease of use and security that the largest and most popular site for online payments can offer to our users. The payment can also be made by transferring funds from an already open account with PayPal.